Terms and Conditions

General Terms and Conditions – Eleanor & Sisters Boutique

Article 1 – Definitions The following definitions apply to these General Terms and Conditions:

Withdrawal Period: The period during which the consumer may exercise their right to cancel the contract.

Consumer: An individual who is not acting within the scope of their business or profession, and who enters into a distance contract with a business.

Continuous Contract: A distance contract for a series of products or services where obligations are carried out over time.

Right of Withdrawal: The option for the consumer to cancel a distance contract within the withdrawal period.

Business: An individual or legal entity offering products or services at a distance to consumers.

Distance Contract: A contract concluded between a business and a consumer via distance communication technology.

CESOP: Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Business Identity Company Name: Eleanor & Sisters Boutique Business. Mail: info@EleanorSistersBoutique.com
Business Address: Melbourne

Article 3 – Scope of Application These General Terms and Conditions apply to all offers made by Eleanor & Sisters Boutique and any contract entered into at a distance. Before finalizing a contract, these terms will be made available electronically or otherwise.

Article 4 – Offers Offers are non-binding. Eleanor & Sisters Boutique reserves the right to modify offers at any time. All offers clearly state the total cost, including shipping fees, customs duties, and additional postal or courier charges.

Article 5 – Agreement An agreement is concluded when the consumer accepts the offer and meets the specified conditions. Eleanor & Sisters Boutique will immediately confirm acceptance via email.

Article 6 – Right of Withdrawal The consumer has the right to withdraw from the contract within 14 days from receiving the product, without providing a reason. The consumer is responsible for the return shipping costs when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal Eleanor & Sisters Boutique will refund payments within 14 days of the withdrawal, provided the product is returned in its original condition.

Article 8 – Customs and VAT The customer is solely responsible for complying with all legal obligations related to the import of goods into their destination country, including but not limited to customs fees, taxes, and clearance charges. Eleanor & Sisters Boutique is not the official importer of products shipped to customers outside of the United States. Any additional costs related to customs clearance are the sole responsibility of the customer. Customers are advised to check the import requirements before placing an order.

Article 9 – Compliance with CESOP As of 2024, payment service providers are required to register transaction data in the CESOP in accordance with EU regulations. Eleanor & Sisters Boutique adheres to these regulations, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and Warranty Eleanor & Sisters Boutique guarantees that all products are in compliance with the contract and applicable legal requirements. Complaints regarding defects must be submitted in writing within 14 days of receipt. Products must be returned in their original packaging and condition.

Article 11 – Delivery Orders are delivered within 30 days, unless otherwise agreed. In case of delays, Eleanor & Sisters Boutique will inform the consumer within 14 days from the order date. Eleanor & Sisters Boutique ensures that products are shipped in compliance with international shipping regulations, but is not responsible for delays or issues during customs clearance.

Article 12 – Complaint Resolution Complaints must be submitted in writing within 7 days of detecting the issue. Eleanor & Sisters Boutique will respond within 14 days. If more time is needed, an estimated resolution time will be provided.

Article 13 – Disputes These Terms and Conditions are governed by applicable law. Disputes will initially be resolved amicably. If necessary, disputes will be settled by the competent court.

If you have any questions about these terms, please do not hesitate to contact us at info@EleanorSistersBoutique.com At Eleanor & Sisters Boutique, we are always here for you.